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第 11 楼 / 小刚钢
- 时间: 2016-1-23 14:31
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- 时间: 2016-1-23 15:16
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- 时间: 2016-1-23 15:29
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- 时间: 2016-1-23 15:45
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第 15 楼 / 明娘娘
- 时间: 2016-1-25 13:18以下是我给IKEA Richmond store写的意见，以及它们的回信：
[support@ikeaservice.ca]IKEA CANADA Today at 12:03 PM
Not a recent experience as you wrote to me. I saw dirty cups there since 2015, thought that might be a temporary phenomenon. But the phenomenon is becoming more and more serious. In the last year there might be 2 or 3 dirty cups amoung 10 cups, but last week I checked over 5 amoung 10. I wonder that a disgusted job your staff are doing.
By the same image, I may doubt and imagine more than 50% dishes are also with different kinds of stains and scraps too. Because either dishes or cups are being washed in same way.
In your reply you wrote my "feedback will be shared with the appropriate department for consideration".
This seems a typical bureaucracy words, low efficiency. Why can not you immediately just give an urgent phone call to the managers of the food court by telling them that MOST OF THE CUPS/DISHES PREPARED FOR CUSTOMERS ARE FULL OF FOODS SCRAPS AND DRINK STAINS ?
I dare not go there to drink/eat anymore. I think I have to post on websites to tell people this fact.
On Sunday, January 24, 2016 8:21 AM, IKEA CANADA <support@ikeaservice.ca> wrote:
Hello A Ming,
Thank you for contacting IKEA Canada. We regret to hear about your recent experience at our restaurant. As we strive to offer the best in product quality and customer services, we not only appreciate but encourage customer feedback so as to make necessary improvements.
Please note that your feedback will be shared with the appropriate department for consideration.
We truly value your opinion, as well as the opinion of all our customers. We look forward to serving you in the future.
If you have further questions or concerns, please do not hesitate to contact us.
Sincerely,
****y
IKEA Canada Customer Service
On 2016-01-23 14:14, A Ming wrote:
> A Ming
> Store : IKEA Richmond (British Columbia)
> Address :
> City : RICHMOND
> Province : British Columbia
> Postal code :
> Telephone :
> Email :Aming
>
> Comments :
>
> Food court coffee cups are too dirty. Each time when we went there, we saw at least more than half of the cups are not cleaned well, we have to pick the cup one by one, some cups are with cofee stains, some are with different kinds of food scraps, too disgusted, so unimaginable!
>
> I've no idea if just IKEA Richmond BC store has the disgusted problems. Whenever you go there to check you may exactly find more than 50% cups with the above-mentioned problems.
>
> Such a IKEA store seems just staying in 19th century.
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- 时间: 2016-1-25 13:25
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- 时间: 2016-1-25 13:54
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