How to do service-as-a-marketing? Service itself is the best marketing, and good service brings business growth.Next, True-E
Canada Digital Marketing expert Jenny Mei will tell you more about it.
Word-of-mouth to recommend new customers: the word-of-mouth of existing customers is the most effective way of marketing. It can not only bring new customers, but also increase the influence of enterprises in the industry, which is of great help to expand the scale and develop new business.
Accurate user operation, improve repurchase: at a time when traffic is becoming more and more expensive, the acquisition of a new customer is 5 times more than that maintained by an old customer. Operation and enterprise loyal customers, fans, potential customers, etc., can improve the conversion rate and increase repurchase. In addition, considerate service can enhance the trust and emotional connection between the two sides and reduce the loss of customers.
Explore new opportunities in customer experience: interact in the customer experience process (customer journey), understand product and service requirements, optimize products, improve supply chain efficiency, and identify growth opportunities.
Build a brand and establish a competitive advantage: compared with product sales, quality service is easier to transmit brand value. Enterprises gain competitive advantage through differentiated services.