[pingguo]

[color=red:ac10001725]此貼原出處不詳. 在"東方網"上讀到, 轉貼在此. 文章很長! 要"對症下藥", 挑有用的看.[/color:ac10001725]

英文履歷表的寫作與送發

＜何時需要履歷表＞

在目前就業競爭激烈，甚至應徵清潔工，都要先送履歷表篩選的情況下，准備一份吸引人的英文履歷表，是在美國找工作的第一步。用電腦或打字機打一份完美的履歷表，告訴對方您是誰，您懂些甚麽，以及您做過些甚麽，然後把握每一個機會分送出去，以求得面談的機會，是最普遍的求職方式。到任何公司去找工作，都需要填工作申請表(application form) 時，如果帶一份履歷表抄寫過去，不但省時省力，而且不會填錯資料。

我認為即使不在找工作的人，也該在電腦中打好履歷表存起來，而且隨時更新變動，以備不時之需。在許多需要介紹自己的場合，例如做義工時，或接受邀請演講時，有一份履歷表可以讓人一目了然，加深別人的印象，也省去自己許多唇舌。

根據統計，一般公司只花二 秒鍾的時間看一張履歷表，就決定要不要面談此人，所以履歷表要「簡潔有力」、「嵌合徵才條件」最重要，否則，再好的經歷、學歷都沒有登門一談的機會。

＜親自撰寫履歷的重要性＞

雖然現在電腦的求職網頁上，有許多現成的履歷表格式，只要依序填入自己資料，或是有許多代寫履歷表的機構，但是履歷表最好能夠自己親自編寫。一來不會千篇一律，毫無特色，因為只有自己才最了解自己。二來在編輯履歷表的過程中，可以對自己的經歷、學歷，作一番整理與復習，將來面談時，才能從容地回答問題。

我在工作上會個別教導華人，如何寫履歷，並幫忙刪改、校對，但是一定要請當事人自己擬稿，因為我常看到有些職業訓練學校替學生寫履歷，不但完全一個模式，而且當事人根本不熟悉內容，這在將來面談的時候會出很大的問題。如果公司在雇用人之後，發現有不實的資料，一定會馬上解雇，而且將來別家公司知道，也絕對不會錄用。不可不慎。

＜履歷表的基本內容＞

英文履歷表的寫作雖然沒有固定的格式，但是以清爽、明白為最重要。要在一頁紙上把自己的特色經歷呈現出來，希望篩選的人能慧眼識英雄，給予面談的機會，必須要再三斟酌修改，在外觀及英文文法上，達到完美的地步。而且要准備多種版本，以應徵不同的工作職位，或因應不同的工作資格要求，不能一份履歷走天下。

大公司的履歷表都是先到人事室或專門負責招聘的人手上，他們也許不是從事您的專業，所以在作履歷表時要假想對方對您的專業並不深入了解，不要太用專業術語，通常細節是要到面談時見到部門的負責人，才有充分表現的機會。

我在辦公室負責華人的就業服務，很感慨許多新移民不了解履歷表完美性的重要。常常當我面談求職者時，看到有非常適合的工作，但是公司要求先送履歷表過去，我請求職者趕緊回家做一份履歷表。於是有的隨便用手寫一份給我，有的向我要表格填寫，有的請家人打字後卻又用筆塗改，更有的錯字連連，慘不忍睹。也有許多博士、碩士學位的高學歷、高經歷朋友，履歷洋洋厚厚一疊，告訴我他送出去上百份卻都沒有回音，其實這是不合時宜的。還有就是自己的性別、年齡、婚姻狀況、移民身份等資料不要寫在履歷表上，另外除非您的興趣、嗜好與工作有關，否則也不要列出。

＜履歷表的版面格式＞

履歷表以一張為宜，最好不要超過兩張，尤其是一張又多幾行的履歷最好調整為一張。許多專業人士告訴我因為過去的經驗太多，兩張不可能寫得完。其實，如果過去的工作都是類似相關的經驗，可以用 Summary 的方式來濃縮篇幅。

版面的安排雖然沒有絕對的標准，但是也有一般性的基本要求。字體以電腦字體 10到14號為宜，而且只有自己的名字用14號，其他用 12號即可。而且不要用多種不同的字體，看來會太過復雜。列印時左、右留白各一寸，上、下以半寸到一寸為宜。除非您是應徵繪圖或是設計方面的專業工作，否則不要試著在履歷表上顯露您的設計才能，要用最保守的格式、最保守的紙張；除非應徵模特兒或演藝人員，也請不要附上自己的照片。

現在許多公司先用電腦掃瞄篩選履歷，更有許多要特加注意的: 不要用斜體字、字底畫線，不要用陰影、圖像，也不要用釘書針或摺疊履歷表，如果要摺，一定要摺在空白無字的地方；因為這些在掃瞄時都可能會有問題。有需要特別加強的部份，只要用「大寫」及「粗體」來區別就夠了。

＜履歷表樣本＞

以下是一份可作參考的履歷表樣式，但是請根據個人情況作調整。例如: 學歷與經歷的順序因人而異，根據您個人占優勢的項目放在前面。剛畢業或剛職訓結業者，就該把學歷放前面，若有與應徵的工作有相關經驗者，就把經歷放前面。 Summary 也不是每個人都需要的，從事同一類型工作多年，或是離開就業市場多年再重返就業市場者較為適合。

履歷表上不要打出 Resume, Name, Address 等字，只要直接打出您的姓名、地址，及聯絡資料即可，最好全放正中，而且放在一起。我常看見許多履歷表上這些資料分散左右，字又特別小，其實「您」是重點，應該給對方聯絡時一目了然的方便。如果您有英文名字可以放上去，因為中文名字有時讓人雌雄莫辨，而且讓對方不知如何發音。

Objective( 目標 )是告訴對方您所要應徵的工作職位，只要明確告知一個工作職位，不需要一大堆形容詞。許多履歷表寫了「以發揮所學，發展所長」，「讓我學習」等不著邊際的話，並沒有告訴對方您要應徵哪一項工作，要知道這並不是讓公司替您決定您該做甚麽的時刻。如果這家公司同時在招聘不同的職務，而您想應徵不同的職位，則要分別寫不同的履歷表，不可把所有工作全列在同一張上，因為閱信者可能要把不同職位的履歷表分送到不同部門去，他在不知往哪裡送的情況下，乾脆往垃圾桶裡送。還有中國朋友寫「讓我練習英文」的目標，公司花錢是要請一位明確自己目標、替公司工作、增進公司利潤的人，不是替您安排一個職位或是學習的機會，所以一定要先確定自己要應徵的工作，如果真的不知道，寧可略過這個項目。

Summary( 總說明 )並非每個人都需要。對於從事同一行業多年的專業人士，可以將自己綜合的經驗列出，這對從事電腦業者、高科技，或研究人士最為適合，還可以分為硬體、軟件、網路等項目列出，這樣，在每一個工作經驗時就不必再一一列出細目了。對於離開就業市場一段時間的家庭主婦或退休人士，也適合用這種方式列出經驗，以免以年歷列出的工作經驗暴露出一大段空白。

Experience( 經驗 )要由最近的一個工作倒回去寫。工作時間如果是跨年，則不必寫月份; 如果在同一年內，則要寫出月份。公司名要用大寫，分號之後是地區及州，不必寫詳細地址，如果是美國之外的國家，則只要寫城市及國家即可。第二行寫工作職稱，一定要找出最適合自己工作的職稱，有很多在中國人公司工作的人說自己甚麽都要做，這種情況最好是寫與應徵的工作相關的職稱。如果在一家公司由較低職位一直升上去，就依照年月分別列出不同的職位及工作內容。第三行開始寫出工作內容，這是在履歷表中最重要、最需要花時間，也是我們中國人在履歷寫作中最弱的部分。

很多舊式的履歷表用 Responsible for …來寫工作內容，這不夠生動及行為化。目前的履歷表最好選擇有力的、明確的行動動詞 (action verbs)，列出自己做些甚麽事，讓對方彷佛看著動畫片中的您走過來做這件事，走過去做那件事，不是模糊不清、輕描淡寫地猜想對方應該知道您做些甚麽。如果是目前還在做的工作用動詞現在式，如果是過去的工作，則用過去式動詞。

圖書館或市面上所有教寫履歷表的書或課程，都只列出一長串的行動動詞作參考，並沒有完整的子句，對於很多中國朋友來說，仍然不知如何使用該動詞。我在本文中特別將一些新移民較普遍的工作內容以動作列出，希望能提供大家依自己的工作經驗選擇，而後綜合，靈活運用。如果徵人廣告上有列出工作職責，其實最好的方法就是根據廣告上的條件及工作內容去發揮。

以下列出幾類職業的工作內容，動詞全部用「過去式」時態，是因為許多人會疏忽: 已不在職的工作要用過去式。在每類職業之後，「舉例」的目的，是因為許多人都認為別人應該知道自己做些甚麽，或是認為自己甚麽都做，所以不必甚麽都寫，並不知道一般的美國人士多會詳細列出所做的事，當然雇主比較之下，孰輕孰重，可想而知。所以希望大家能學所舉的例子，列出漂亮的成績單。

---（范例）---

Shu－Jia Chen

168－99 Main Street

Fresh Meadows, NY 11475

Tel: 718－369－1234

E－mail: paramita100@aol.com

Objective: To seek a position as a _______.

Summary: ___ years experience in_______. Self motivated team worker, quick learner.

Experiences:

1998 － present NY Neighbor Community Center; NYC, NY Arts Program coordinator

Coordinate on－site and off－site after school art program serving over 100 students, supervise and train 8 teaching artists, track grants, develop marketing strategies including brochures/flyers and oversee press coverage, maintain payroll, petty cash, and perform general administrative duties, including purchasing and registration procedures, organize and install gallery exhibits

01/97 － 11/97 High Tech Company; Long Island, NY Account Executive

Sold software and services to prospective and current accounts in an assigned territory, analyzed and evaluated territory dynamics to develop and implement a sales plan, prepared complex quotations and proposal information, delivered presentations to customers at the highest level of management

Education:

05/01 － 08/02 Metropolitan Learning Institute, Forest Hills, NY

ESL and Computer Application Program

　1997 － 2000　 Chung Shang University, Taipei, Taiwan

B.A. in Business

Certificate:　New York State Security Guard Certificate

Computer Skills: MS Office XP: Word, Excel, Access, Power Point, Outlook, and Front Page

Language: Fluent in Mandarin and Cantonese

---（范例結束）---

＜主管階級＞

職稱: Supervisor, Director, Manager, Site Coordinator

Kept track of day－to－day operation of the office 保持辦公室每天例行的運作

Oversaw employee's end－of －day total sales and cash 督管員工每天結束營業時的銷售量及現金

Supervised, monitored, and directed the day－to－day operations of a team 管理，監督，及指導小組每天例行的運作

Monitored daily office activities 監管每天例行的辦公室活動

Provided management support, aided in recruiting candidates 提供管理階級的支援，幫助招聘人員

Trained, assigned and reviewed work of new employees 新進職員的訓練，分派工作，及檢查工作情況

Trained new employees on procedures of sales and register 訓練新職員銷售及收錢的程序

Scheduled and assigned staff 排員工工作時間及分派工作

Ensured that staff receives the appropriate training to perform effectively and efficiently 確定員工接受適當的訓練，以能有效律地工作

Ensured that staff operates at full capacity at all times 確定所有員工隨時盡全力地工作

Managed the performance review process for team staff members 管理部門員工工作表現考核程序

Oriented, trained, supervised and evaluated staff 指導、訓練、管理，及評估員工

Supervised staff, assigned and coordinated responsibilities and monitored their work 管理員工、分派工作及協調職責，監督他們的工作

Interviewed, evaluated and documented staff performance 面試、評估，及記錄員工表現

Taught the curriculum to the staff and monitor edits implementation; completed all required reports/documents/evaluations in a timely manner and attended weekly staff meetings 教導員工課程，並監督課程的執行; 即時完成所有需要的報告或文件或評估; 並參加每周的員工會議

Formulated and administered organization policies and procedures as long as developing and executing strategic long range goals and objectives. 制定及實施組織的政策及程序，以及發展、執行長期策略性目標及目的

Assisted in the development of program projects 協助發展各種方案計畫

Established, implemented and administered compensation plans and programs for all employees 建立、完成，及執行所有員工的福利計劃及方案

Developed innovative and flexible plans to address business needs and job market changes 發展創新的、能變通的計畫，以針對業務上的需要及市場的改變

Developed policy procedures to promote and implement the program 發展政策性的程序，以促進及完成計畫

Planned and monitored daily operations of _____ Department 計畫及監督___部門的每日運作

Developed and implemented new procedures, prepared reported, maintained statistical records, plus all related functions 發展及實行新的程序，准備報告，維持統計記錄，加上所有有關的職務

Assisted with resolution of problems 協助解決問題

舉例: Head Teller銀行櫃台服務員組長

Assumed operational and supervisory control overall tellers, including scheduling, advising them of customer's needs. Reconcile daily work, prepared daily branch cash proof, maintained currency and coin supply, trained new personnel, attended monthly meeting.

承擔所有櫃台服務員運作上及管理上事務，包括排班、建議他們顧客的需要。調和例行的運作，准備每天現金批准，維持現金及硬幣供應，訓練新員工，參加月會。

舉例: Administrative Services Manager行政經理

Plan, direct and coordinate supportive services of an organization, such as record keeping, mail distribution, telephone reception, and other office support services. Oversee facilities planning, maintenance, and custodial operations.

計畫、指導及協調組織的支持性服務。例如: 記錄的保持、信件的分發、接電話，及其他支持性服務。公司設施的計畫、維修，及清潔的執行。

舉例: Advertising and Promotions Manager廣告及促銷經理

Plan and direct advertising policies and programs to create or promote interest in a product or service for a department, an entire organization, or an account basis.

計畫及指導廣告的政策及策劃案，以創造或提高一個部門、整個組織，或只是一個客戶的產品或服務的興趣。

＜銷售，促銷，顧客服務，接待類＞

職稱:Account Specialist, Salesperson, Marketing Assistant, Telemarketer, Cashier, Bank Teller, Receptionist, Customer Services Representative, Order Taker

Developed new accounts 開發新的客戶

Maintained regular contact with customer base through written and telephone correspondence 以信件及電話，與客戶保持常規聯絡

Participated in all aspects of the business 參與所有業務

Cultivated returning clientele 增進回來顧客

Traveled and attended shows 出差參加展示會

Handled questions from internal clients 處理內部顧客問題

Reviewed and analyzed results 檢閱及分析結果

Recommended product enhancements 推薦產品的增進

Maintained and directed vendors executing assigned marketing programs 維持及指導營業商執行指定的促銷計畫

Sold women's lingerie, helped customers with selections and tended register 賣女性內衣，協助顧客挑選，及負責收銀

Greeted customers, checked for product in backroom/basement; checked product on shelves; checked display 招呼顧客，到儲藏室或地下室尋找產品，檢視架上貨品，檢視商品的陳列

Helped customer with gift wrapping, explained merchandise 協助顧客包裝禮物，解釋商品

Assisted customers, ring purchases, maintained department 協助顧客、收錢、維持部門整潔

Greeted visitors, answered telephone, used computer to enter time sheet, took care of visitors 招呼訪客、接電話、用電腦輸入工作時間表、照顧訪客

Responded to telephone and in－person inquiries and provided information regarding policies, procedures, and special events 回答電話及店內顧客詢問，提供關於政策、程序，及特別活動的資訊

Took orders on phone, mailed orders, and filed 電話上接訂單、寄出訂貨、存檔

Spoke with customers by phone for installations, upgrades, disconnection, and adding services 電話上告知顧客，關於裝置、升等、停止及增加服務等資訊

舉例: Sales Associate 銷售人員

Display merchandises at the selling floor; demonstrated products and helped guests in choosing merchandise; operated the cash register

陳列商品在銷售區展示、說明示范產品、協助顧客選擇商品，操作收銀機

舉例: Sales售貨員

Handled the customer purchases, helped answer any question, wrapped merchandise

處理顧客購買，協助回答問題，包裝商品

舉例: Cashier收銀員

Received payments, operated register, issued receipts, handled credit transactions, account for the amount received, and kept the area neat. 收錢，操作收銀機，打收據，辦理信用卡付款，記錄帳目，及保持整潔

舉例: Receptionist of social service社會服務機構接待

Ensured a safe and pleasant reception area; interacted with different generations, cultures and ethnic groups in the community; handled phone calls; monitored and assisted persons entering the building

確保接待區的安全及親切愉快；與社區中不同世代、文化，及族裔的相互互動；接電話，監看及協助進入建築物的人員

舉例: Telemarketer用電話推銷人員

Made sales presentations to existing and potential customers; entered data into the billing system.推銷產品給舊客戶及可能的新客戶，輸入資料進入收帳系統

舉例: Order Taker接訂單員

Called customers, took and entered orders, printed production requirement and invoices, entered customer information

致電顧客，接訂單，輸入訂單，印出要求的產品及發票，輸入顧客資料

舉例: Bank Customer Service Representative 銀行顧客服務代表

Accepted and processed deposits, payments, checks for cashing and other transactions according to established procedures and standards for performance. Ready workstation at start of shift; stroke and balanced cash and transactions at end of shift. Adhered to branch cash control and security requirements in control of cash and negotiable items. Acquired and maintained current knowledge of company's products and services. Maintained current awareness and knowledge of all applicable Federal Regulations.

根據公司已建立的程序及標准來辦理: 接受及辦理存款、付款、支票兌現及其他業務，工作前准備好工作站，工作後結算及平衡現金及交易。對於現金的控制，及可轉讓的項目，全力遵照分行現金控制及安全要求，對於公司的產品及服務要得到及保持最新的資料，對聯邦有關的規定要保持了解。

<秘書，辦公室助理，文員：檔案文員，記錄文員，郵件文員>

職稱: Administrative Assistant, Secretary, Administrative Aide, Office Clerk, File Clerk, Record Clerk, Mail Clerk

Managed all key administrative functions to maximize productivity

主理所有主要行政職務，以達到最大生產力

Provided executive secretarial support services, greeted visitors, answered phones, screened calls and took messages

提供執行秘書所有的支持性服務，招呼訪客，接電話，過濾電話，及留話

Followed－up correspondence

追蹤執行信件事宜

Assisted with special projects and composed correspondence

協助特別的企劃案，及書寫信件

Administered daily office operations

執行辦公室例行的運作

Greeted visitors, confirmed appointments, screened calls, typed correspondence and file

招呼訪客，確認會商，過濾電話，打信件，及處理檔案

Contacted vendors to confirm arrangements

聯絡商家以確認協定

Initiated and responded to telephones, mailed and in－person inquiries

主動或回應電話、信件，及個人的詢問

Scheduled appointments

排訂各式會商時間表

Scheduled and arranged for meetings and special events

排訂會議及特殊活動時間表，及安排事宜

Administered arrangement for meetings, conferences, seminars and special events

執行會議、研討會、研究會，及特殊活動安排事宜

Maintained and prioritize appointment calendar, and assisted with travel plans

維持行事歷及排定優先順序，並協助出差計劃

Generated proposals

致作計劃提案

Composed correspondence, did word processing, organized appointments for sales staff, answered phones, filed.

寫作信件、文書處理、組織銷售人員的會商、接電話、處理檔案

Entered data

輸入資料

Prepared and verify logs, forms and reports, records and files and reference data according to established procedures

根據已建立的程序，准備及查對工作時間表、表格、報告、記錄、檔案，及參考資料

Produced documents using word processing, spreadsheet, database and desktop publishing software and other applications

使用文字處理軟件、試算表、資料庫、及桌面電腦印刷軟件，及其他應用軟件，制作文件

Prepared meeting agenda and materials

准備會議議程表，及講義資料

Drafted announcements

制作公告

Produced a variety of documents, including letters, memoranda, publication materials, forms, proposals and reports

制作各式文件，包括信件、備忘錄、公布資料、表格、計劃提案，及報告

Proofread and edited documents for clarity and grammar

校對及編輯文件，以確定文意明確及文法正確

Drafted and distributed invitations, announcements and various materials

制作及分發邀請、公告，及各式資料

Set up, typed and generated a variety of documents including….

設定、打字，及制作各種文件等等…

Typed litigation documents and affidavits, retainers, etc.

打訴訟文件、口供，及委托律師書

Produced all associated reports and records

制作所有有關的報告及記錄

Provided general research project and administrative support such as editing and preparing data for review and entry

提供一般性研究計劃及行政上的支持，例如編輯及准備資訊，以備檢閱及輸入

Developed and maintained a detailed data tracking system

發展及維持詳細的資訊追蹤系統

Typed and distributed minutes

打字及分發會議記錄

Prepared monthly newsletter, compiled records receipt of dues and contributions

准備每月通訊、收集會費及捐款的收據記錄

Entered new information into computer using Excel

用Excel輸入新資訊

Provided administration support to two VP

提供兩位副總裁所有行政上的支持

Scheduled and planned meetings and conferences

排時間，計劃各種會議及研討會

Typed, edited, tracked and organized legal documents

打字、編輯、追蹤，及組織法律文件

Prepared reports for presentations

准備發表用的報告

Produce and distribute senior center newsletter

制作及分發老人中心的通訊

Updated organizational charts

補充組織化圖表的最新資料

Coordinated meetings

協調各式會議事宜

Coordinated trade shows

協調商展事宜

Booked travel arrangements

預訂出差的安排事宜

Prepared mailings list and mailing labels

准備郵寄名單及郵寄標簽

Operated various pieces of office equipment including fax machine, 10－key calculator, and copy machine

操作各種辦公室設備，包括: 傳真機、計算機，及影印機

Maintained inventory and ordered office supplies

維持存貨，及訂購辦公室供應品

Provided clerical support to department relating to a variety of equipment needs, including ordering and tracking equipment inventory

提供部門有關設備所需要的文員支援，包括訂購及追蹤設備存貨

Maintained and updated database to ensure accuracy of billing for equipment

維持及補充資料庫最新資料，以確保有關設備的帳單正確

Maintained and updated a variety of manual and computerized files including confidential materials

維持及補充各種手記及電腦檔案最新資料，包括機密資料

Maintained budget records and files, including recording expenditures

維持預算記錄及檔案，包括登錄支出

Processed application requests, arranged schedule, contacted participants and oversaw maintenance of computerized files

辦理申請的要求、安排時間表、聯絡參與者，及監管電腦化檔案的維持

Handled phones, correspondence, properly file petty cash and expense reports

處理電話、信件，適當地申辦小額現金及支出的報告

Handled all administrative duties such as typing, filing, faxing and phones

處理所有行政職責，例如: 打字、檔案處理、傳真，及電話

Stayed aware of all manager's activities and accounts, typed correspondence and proposals

清楚經理所有的活動及帳目，打信件及提案

Filled in where necessary

需要之處隨時待命

Processed and tracked travel and expense reports

辦理及追蹤出差及支出報告

Planned and developed training workshops, developed materials and approaches and elicit feedback for analysis and program revisions

計劃及發展訓練講座、發展出資料及方法，並收集回饋以備分析及修訂方案

舉例: Student Activities Center Administrative Assistant 學生活動中心行政助理

Administered daily operations of student activities center. Answered telephones, screened calls and took messages. Generated letters, memoranda, reports, forms, newsletters and brochures. Set up spreadsheet, entered data, edited and updated documents and information.

處理學生活動中心每日例行運作。接電話、過濾電話，及留言。制作信、備忘錄、報告、表格、通訊，及手冊。建立試算表、輸入資料、編輯及補充文件及資訊最新資料。

舉例: College Dean Assistant大學院長系主任助理

　Assisted the chair in the administration of the department's operation, financial and personnel activities. Managed departmental budget by developing budget proposals, drafting recommendations and projections. Oversaw maintenance of budget records, reviewed and approved expenditures. Advised undergraduate students by discussing course selections and program requirements. Responded to inquiries regarding course and degree information. Organized graduate and undergraduate activities by accessing student information systems to approve students for registration, retrieve class enrollment information and student transcript. Managed grant funds by preparing proposals. Managed daily office operations and administer office activities. Organized procedures for faculty tenure and promotion cases. Administer faculty recruitment activities by drafting and distributing informational materials and invitations to prospective candidates.

協助系主任關於學系上、財務上，及人事上的行政運作。以發展預算提案、制作建議及立案來管理學系預算。監督預算記錄、審核及認可支出。以討論選課及學系要求，來對大學部學生作建議。回應關於課程及學位資訊的詢問。以進入學生資訊系統來同意學生注冊，得到班級登記資料，及學生成績單等方式，來組織大學部及研究所活動。以准備提案，來管理獎助金基金。管理每日辦公室的運作，及行政活動。規劃教授終身職位及升級的程序。以制作及分發資料及邀請，給預想的人選，來招聘教職員。

舉例: Office Assistant辦公室助理

Oversaw daily office functions. Set up, typed and generated variety of documents. Made arrangement for meetings, seminars, and special events.

監督每日辦公室的各項職務。設立、打字，及制作各式文件。安排會議、研究會，及特別活動。

舉例: Secretary秘書

Provided full range of secretarial and administrative support including: prepared and edited reports and presentations, replied to routine correspondence, opened and routed mail, organized filed, provided phone coverage, did preparation of expense reports. Coordinated travel plans and produced itineraries. Scheduled meetings and kept supervisor's calendar.

提供所有秘書及行政范圍內的支持，包括: 准備及編輯報告及發表，答覆例行的信件，拆信及投送信，組織檔案，接電話，准備支出報告。協調出差計劃及制作旅行日程表。排會議時間，及保持上司的時間表正確。

舉例: Secretary 秘書

Answered telephones; provided requested information and materials; maintained and updated various database files; produced routine communication and formed letter; proofread and edited documents; maintained inventory and ordered supplies.

接電話，提供被要求的資訊及資料，維持及補充各種資料、檔案，制作例行的通知及信，校對及編輯文件，維持存貨及訂購供應品。

舉例: Editor Assistant 編輯助理

Called authors and reviewers to coordinate projects; organized and maintained files; solicited manuscript reviews; prepared contracts; prepared manuscripts for production.

致電作者及評論家以協調方案，組織及維持檔案，催稿件評論，准備合同，准備手稿以備出版。

舉例: File Clerk檔案文員

Retrieved and returned files to appropriate location; responded to all records retrieval request and sorted documents for filing/storage; set up new file categories and microfilm.

取出及放回檔案到適當的地點，回應所有取出記錄的要求，分類文件以歸檔或存放，建立新的檔案種類及微縮影片。

舉例: Mail Clerk郵件文員

Oversaw daily mailroom operations. Sorted, delivered and picked up all mail from various departments. Coordinated delivery of material between two buildings. Weighed and determined postage amount for outgoing packages to include US Postal Service, UPS, Fedex, to include use of forms and tracking deliveries.

總理每日郵件室的運作。分類、遞送，及到各部門取信件，協調大樓間的資料遞送，稱重及決定寄出包裹的郵資，包括各郵遞服務公司表格的使用及遞送的追蹤。

舉例: Advertising Clerk廣告文員

Receive orders for classified, cold calling perspective customers and explaining products offered.

接刊登廣告的訂單，打電話給可能的客戶解釋產品。

<財務分析，審計，信用分析，申請獎助金，募款類>

職稱: Financial Analyst, Auditor, Credit Analyst, Grant Proposal Researcher, Funding Researcher

Directed the preparation of annual operating budget for_______

為______部門指導准備年度運作預算

Directed the preparation of monthly budget performance

指導准備每月預算的執行

Directed daily report for top management on _______

為_____指導每日報告給最高管理階級

Analyses ____ costs for executive manager on a weekly basis

每星期為管理級經理分析_____的成本

Oversaw and managed budget development, payroll, account payable, insurance, and general accounting

監督及管理預算的發展、薪資發放、應付帳款、保險，及一般會計

Developed financial statements

建立財務報告

Conducted ongoing cash management and cash flow forecasting

指導持續的現金管理，及現金流通的預測

Handled financial matters and negotiations related to line of credit, banking fees, vendor terms and insurance policies

處理財務事務，及協商有關信用、銀行費用、商家期約及保險政策

Audited and prepared annual report of corporation and affiliate housing corporations

審查及准備公司，及合作的住屋公司的年度報告

Pursued funding for and oversaw research in fields affecting programs and clients

尋求財源，及監督會影響企劃案及顧客的研究

Monitored project performance and ensured compliance with donators' standards

監視方案的表現，及確保其合乎捐贈者的標准

Dealt independently with representatives of outside agencies

獨立與外面的機構代表交涉

Recommended and implemented actions to improve performance

建議及實踐行動，以改進公司表現

Developed and implemented of print and online marketing strategies.

發展及實踐印刷的及網上的促銷策略

Oversaw compliance, provided continuous evaluation of systems

監督是否依從系統，及對系統提供持續的評估

<會計，簿記類>

職稱: Accounting Clerk, Bookkeeper, Payroll Clerk, Account Payable, Account Receivable, Billing Clerk Prepared daily cash reconciliation for investment activity, as well as monthly bank reconciliation

准備每日投資活動的現金差額調整，以及每月的銀行差額調整

Compiled and prepared monthly statistical reports

收集及准備每月統計報告

Maintained petty cash balance

維持小額現金的結算

Managed all components of general ledger and interfacing with other module

管理所有總報表的有關資料，及與其他計算基准的交互影響

Performed general accounting functions

從事一般會計職務

Made all required special adjustments and exceptions to the payroll

對薪資發放，做所有被要求的特殊調節及特例

Processed biweekly payroll of 750 plus employees

辦理七百五 位以上的員工每雙周的薪資發放

Prepared weekly or biweekly payroll

准備每周或每雙周的薪資發放

Transmitted direct deposit pay biweekly federal and state taxes

每兩星期將聯邦及州稅款直接轉帳

Processed and filed quarterly and annual tax reports

辦理及申報季度及年度報稅事宜

Prepared tax returns and financial statements

准備報稅及財務報告

Coordinated year－end audit

負責年終帳目審查

Communicated with comptroller and CEO concerning accounting procedures, problems or potential problems

與審計及高級主管溝通關於會計程序問題，或未來可能會有的問題

Posted daily entries, reconciled receivable to general ledger

將每日細目分類帳、應收帳款差額調整轉記入總帳

Assisted customers with dateline payments or installments before placing accounts to enforce collection

協助顧客在列入強制催收帳款之前，依日期付款或分期付款

Reconciled purchase orders

調整采購訂單的差額

Posted purchases and vouchers to G/L

將采購及憑單記入總帳

Managed account receivable

辦理應收帳款

Manage billing, collection

辦理送發帳單及收帳事宜

Oversaw payment of invoices

監看送貨單的付款事宜

舉例: Accountant會計師

Analyzed financial information and prepared financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities.

分析財務資訊及准備財務報告，以決定或保持資產、債務、盈利虧損，稅付，及其他財務業務。

舉例: Payroll Assistant 薪資助理

Processed staff and administrative payroll and personnel related forms including time sheets and change forms. Reviewed accuracy of forms, identified and resolved discrepancies and verified account numbers and pay rates. Performed on－line batch entry/editing of payroll time input.

辦理員工及主管的薪資發放及與人事有關的表格，例如:簽到表，及資料改變表。檢查表格的正確，確認及解決不合之處，驗明帳號及薪資。從事網上整體輸入，或編輯薪資時間表。

舉例: Payroll Clerk薪資文員

Compiled and entered payroll data, posted wages, reconciled errors. Maintained payroll data, such as hours worked, sales, or piece－work, taxes and insurance and union dues to be withheld. Reviewed wages computed and corrected errors to ensure accuracy. Recorded and changed employees data.

收集及輸入薪資資料，列出薪水調整差額。維持薪資資料，例如：工作時數、銷售額、或論件計酬、稅金、保險及工會會費的預先扣繳。檢查計算的工資，及糾正錯誤，以確保正確。記錄及改變員工資料。

舉例: Clinic Biller診所分送帳單

Verified hospitalization insurance coverage, put patients into computer system and compiled items hospital or outpatient bills.

確定住院保險的承保范圍，將病人資料輸入系統，收集住院或門診的帳單項目。

<保險業類>

職稱: Insurance Specialist

Processed life insurance, annuity and mutual fund applications accurately

正確地辦理人壽險年金及共同基金的申請

Engaged in superior levels of policy holder services

從事較高階級的被保人的服務

Reviewed claim adjustments such as cash surrender, dividend payments and death claims efficiently

有效率地審查權利調整，例如解約金、紅利，及死亡償付金。

Updated beneficiary and assignment revisions

補充受益人及權益的修正資料

Handled case management

個案處理

<電腦資訊師，分析師，程式設計師>

職稱: Information Tech., Analyst, Programmer, Instructor

Maintained and implemented _____ system

維持及完成____系統

Analysis, maintained and enhanced _____ system

分析維持及加強____系統

Provided technical leadership and support in all aspects of internet－based software development within the company

提供技術上的領導及支援所有公司網路軟件的發展

Leaded software development activities from a technical perspective including project planning, estimates, high and low－level design, code construction, integration testing, documentation and the creation of development standards

領導技術層面軟件發展活動，包括方案計畫、預估、高低階設計、電碼建構、測試結合、記錄，及發展標准的創造。

Evaluated and recommended Internet architecture alternatives

評估及推薦網路結構的選擇方案

Trained staff in various computer applications

訓練員工各種電腦應用軟件

Participated in the maintain and support of user accounts and systems security within departmental policies and guidelines to insure system integrity and confidentiality of company data

參與維持及支援在部門政策及原則下，使用者及系統的安全，以確保公司資料系統的健全性及機密性。

Performed system software and hardware installations

從事系統軟件及硬體的裝設

<倉庫管理，進出貨，倉庫工類>

職稱: Shipping, Warehouse Manager, Inventory, Delivery

Handled incoming and outgoing merchandise and stock

處理進來及出去的商品及存貨

Verified and kept records of incoming/outgoing shipments

確定進貨出貨及保持其記錄

Prepared items for shipment

准備出貨的物品

Unpacked and inspected incoming shipments

拆卸及檢驗進貨

Rejected damaged items

退回受損的物品

Recorded shortages and corresponded with shippers to rectify damages and shortages

記錄缺少的物品，及與送貨者調和以訂正受損及缺少的物品

Picked up and made deliveries of _____(electrical supplies) to commercial and domestic establishments with the five boroughs

撿貨及送貨____（電子供應品）到紐約五大區的商電及住家

舉例：Inventory Clerk存貨文員

Compiled/maintained records of quantity, equipment, merchandise and supplies stocked; counted material in stock and posted totals to inventory records; compared inventories to computer figures from production and purchase orders and reported/investigated discrepancies; computed inventory balances, price lists, costs and shortages and prepared of depleted items; operated manual hand jack and electric hand jack to stock and issue merchandise.

收集及保持以下記錄: 貨品數量、設備、商品及儲存的供應品; 計數存貨，並登錄總數在存貨記錄上。比對生產部及采購訂單的存貨與電腦數字，報告或調查不一致處。計算存貨差額、價格表、成本短缺，及准備用完的物品。操作手動及電動推高機，以存放及取出商品。

<人事室文員，就業服務類>

職稱: Human Resources Assistant, Human Services Recruiter, Human Services Rep., Compensation Analyst, Job Developer

Conducted candidate search and interviews to fill open positions

搜尋適當人選及面試以填滿空缺

Implemented recruitment practices that comply with local and European employment legislation and conform to company－wide recruitment procedures

遵循本地及歐洲的雇用法律及公司的招聘程序，以完成招聘的職務

Oversaw recruitment activities

總理一切招聘活動

Tracked vacancies, post job opportunities internally and externally

查尋空缺，對內及對外公告工作機會

Updated employment hotline and web sites

補充就業熱線及網站最新資料

Prepared orientation packages

准備簡介的完整資料

舉例: HR Administrative Assistant人事室行政助理

Performed general HR administrative duties. Researched and resolved employee payroll and benefit inquiries/problems utilizing internal networks. Updated People Soft information as appropriate. Maintained various tracking reports. Assisted and managed special projects.

執行一般人事室的行政職責，用內部網路研究，及解決員工薪資及福利的詢問或問題，適當地補充人事電腦軟件的資料，維持各種追蹤報告，協助及管理特殊企劃案。

舉例: College Personnel Assistant大學人事室助理

Administered faculty policies regarding retirement, tenure, promotion, sabbatical and general terms of appointment. Ensure adherence to appointment policies. Researched and prepared written reports re: policies and procedures. Make recommendations on various faculty appointment matters.

執行教職員政策中關於退休、終身職、升等、休年假，及一般派任的條件，確保遵循任命的政策，研究及准備關於政策及程序的報告。對於各種教職員的任用作建議。

<教育人員，社服人員>

職稱: Director of Educational Program, Case Manager, Group Teacher,

Provided direct services to elderly victims of abuse.

提供直接服務給老年受虐者

Provided small group instruction with emphasis on Math and Reading

提供小班指導加強數學及閱讀

Participated in special project activities as required

依要求參加特殊企劃案活動

Attended meeting and workshops

參加會議及研討會

Supervised planning and execution of the program

監督企劃案的計畫及執行

Directed and coordinated the activities

指導及協調活動

Promoted parent relationships and support programs

促進父母關系及支持方案

Made home visits for every child

家庭訪問每個孩子

Assisted group teacher with maintaining records and reports including lesson plans

協助老師維持記錄及報告，包括教學計畫

Developed child care program for early head start appropriate to the age and developmental level of children aged 3 to 5 years old

發展三到五歲的幼兒教育的方案，給予適合年齡及發育的啟蒙教育

Maintained equipment and material accessible and in good condition to encourage use by the children

維持設備及材料的可及性及可用性，以鼓勵孩童使用

Removed or reported damaged or hazardous equipment

除去或報告受損或危險的設施

Used community resources to enrich educational content of the program

使用社區資源，以充實企劃案的教育內容

Assisted with annual evaluation of job performance of the classroom staff

協助每年一度教室工作人員的考績評量

Taught children two to five years of age

教導兩歲到五歲的兒童

Planned and implemented daily educational and recreational activities, assisted children in the completion of homework, and planned special events

計畫及完成每天教育及康樂活動，協助孩童完成功課，計畫特殊活動

Planned, coordinated and conducted progressive level swimming courses for a variety of age and ability groups

計畫協調及執行各種不同年齡及能力群的漸進式程度的游泳課程

Made sure teaching/practicing areas are free of hazards

確定教學或練習區是免於危險的

Evaluated participants' skills level

評量參加者的技術程度

Maintained course records and provided feedback to assistant fitness director on improving and promoting courses

維持上課記錄，及提供回饋，以協助健身主任改進及促進課程

Conducted and coordinated community workshops

執行及協調社區講座

Managed and administered all aspects of community office program

管理及執行所有社區辦公室的活動

Developed/implemented/supervised youth development programs.

發展完成及監督青少年發展的方案

Provided assessment of youth needs for services including education, vocation, leadership development, recreation, social and mental health.

提供青少年需要的評估包括教育就業領導能力發展娛樂社交及精神健康等方面

Empowered youth toward decision making with positive, life affirming youth development outcomes

使青少年能以正面的正視生命的態度作人生抉擇

Promoted character development and emotional, spiritual and social growth

促進人格發展及情緒上精神上及社交上的成長

舉例: Day Care Teacher幼教老師

Instructed children in activities designed to promote social, physical and intellectual growth; planned individual and group activities to stimulate growth in language, social and motor skills.

教導孩童從事各項為加強其社交、體能，及智能而設計的活動，計畫個人及團體活動，以刺激其語言、社交，及運動的技能。

舉例: Assistant Teacher助理教師

Provided instructional support to cultivate social, motor, and emotional development in children.

提供指導性的支持，以栽培兒童社交、運動及情緒的發展。

舉例: Assistant Teacher助理教師

Supported instructor in planning and developing programs focusing on the educational, developmental, social and health needs of the group as well as individual children within the group. Shared responsibility with group teacher for maintaining equipment and furniture, ensure an optimal environment for growth. Attended conferences and meetings regularly to foster professional growth. Attended parent teacher conferences, maintained records.

支援老師在計劃及發展各種有關團體及個人教育性、發展性、社交及健康上的需要的活動，分擔級任老師責任，維護設備及用品，確保提供成長的最佳環境，定期參加講習會及會議，以促進職業成長，參加家長會，保持各項記錄。

舉例: Case manager個案處理

Counseled adults with mental illness or substance abuse; provided rehabilitative and restorative services to residents; provided services to residents in individual sessions, group meetings and off－site activities. Reported to coordinator and participated in individual and group supervision, team meetings and staff meetings.

輔導有精神病或吸毒的成人，提供療養及恢復的服務，給寄宿的病人。提供個人諮商、團體會談及院外活動等服務，給寄宿的病人。報告主任及參加個人及團體監督會議、小組會議及員工會議。

●水電工，冷暖器修理，大樓維修，建築類

職稱: Electrician, Plumbing, and HVAC Repairman, Maintenance Worker, Handy Man, Brick Mason Operated and maintained equipment for HVAC plant, repaired plumbing fixtures

操作及維修冷暖氣設備，修理水管裝備

Assisted with maintenance of HVAC equipment, changed filters, adjusted/replaced fan belts, grease fittings, cleaned coils and tube fins

協助維修冷暖氣設備，換過濾網，調整或換新風扇帶及潤滑設備，清理線圈及垂直穩定板

Monitored student apartments for damages, health and safety violations and needed repairs

監看學生宿舍是否有缺損、違反健康及安全之處及需要修理之處

Installed, maintained and repaired building hardware, including doors, windows, floors, ceilings, patio

裝置、維修及修理大樓設備，包括門、窗、地板、天花板及陽台

Constructed and repaired structural woodwork and equipment, plus all related duties essential

建造及修理結構上的木造部份及設備，加上所有有關的必要的職責

舉例: Machinist機械師

Maintained operation, cleaned and lubricated parts and machinery in factory; dismantled to gain access to and remove defective parts, adjusted parts and controlled instruments and repaired, replaced defective parts; installed functional and structural parts.

維持運作，清潔工廠內機器及加潤滑油，拆除機器得以除去有缺點的零件，調整零件及操作工具，以修理、換新有缺點的零件，裝置機能性及結構性的零件

舉例: Systems Control Technician系統控制技師

Provided technical support for 24 hour coverage in three major HVAC job functions. Monitored Building Management System (BSM), Fire Safety System (FISS) and Pneumatic Tube (PTS). Repaired, trouble shot and modified system in place.

提供24小時技術上的支援給主要空調的三大功能，監看大樓管理系統、火警安全系統、風管，修理、檢修及適當地修正系統

舉例: Plumber水管工

Repaired and maintained plumbing by replacing defective washers, replacing or mending broken pipes, and opening clogged drains. Filled pipes or plumbing fixtures with water or air and observes pressure gauges to detect and locate leaks. Directed workers engaged in pipe cutting and preassembly and installation of plumbing systems and components. Cut, threaded, and bends pipe to required angle, using pipe cutters, pipe－threading machine, and pipe bending machine. Installs pipe assemblies, fittings, valves, and fixtures, such as sinks, toilets and tubs, using hand and power tools. Studied building plans and inspects structure to determine required materials and equipment and sequence of pipe installations. Located and marked position of pipe installations and passage holes in structures, using measuring instruments, such as ruler and level. Cut opening in structures to accommodate pipe and pipe fittings, using hand and power tools. Assembles pipe sections, tubing and fittings, using screws, bolts, solder, plastic solvent, and caulking.

以換新水龍頭、止漏墊圈、換新或修補破裂的水管、疏通堵塞的排水管等方法，來修理及維持鉛管。將水管或鉛管裝置充滿水或氣，而後觀察量壓器，以查出漏水處。指導工人切割水管、預先裝配、裝置水管系統，及其零件。用切割器、加螺紋機、彎曲器，針對要求的角度來切割、加螺紋、及彎曲水管。用手動及電動工具裝設水管零件、設備、水閥及設施，例如: 水槽、廁所及浴缸。研究大樓設計圖、檢視結構，以決定需要的材料、設備及水管裝設的順序。用測量工具，例如：尺及水平儀定位及作標志水管裝置的位置、通過的洞。用手動及電動工具切割建築物缺口，以容納水管及設備。用螺絲釘、螺栓、焊劑、塑膠溶劑及填塞，來裝配水管零件、管子及設備。

舉例: Electrician電工

　Installed electrical wiring, equipment, apparatus, and fixtures, using hand tools and power tools. Diagnoses malfunctioning systems, apparatus, and components, using test equipment and hand tools. Tested electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices, such as ohmmeter, voltmeter, and oscilloscope. Drove vehicle, operated flood lights, and placed flares during power failure or emergency. Directed and trained workers to install, maintain, or repair electrical wiring, equipment, and fixtures. Constructed and fabricated parts, using hand tools and specifications. Climbed ladder to install, maintain or repair electrical wiring, equipment and fixtures. Prepared sketches of location of wiring and equipment or followed blueprints to determine location of equipment and conformance to safety codes. Readied and assembled electrical wiring, equipment and fixtures, using specifications and hand tools.

用手動及電動工具裝設電線、設備、儀器及設施。用測試設備及手動工具來檢修故障系統、儀器。用測電儀器，例如: 電阻計、電量計、及示波器，測試電力系統及電線、設備及設施中的電路的連續性。開車、開探照燈、在停電或緊急時放置信號火焰。指導及訓練工人裝置、維修或修理電線、設備及設施。用手動工具及說明書，裝配及建造零件。爬梯子，以裝置、維修或修理，電線、設備及設施。准備電線及設備配置圖、或根據藍圖以決定設備的位置，及符合安全規則。用手動工具及說明書准備及裝配電線、設備，及設施。

舉例: Electrician's Helper電工助手

Maintained tools and equipment, washed parts, and kept supplies and parts in order. Raised, lowered, or positioned equipment, tools, and materials for installation or use using hoist, handline, or block and tackle. Trimmed trees and cleared undergrowth along right－of－way. Broke up concrete to facilitate installation or repair of equipment, using airhammer. Threaded conduit ends, conne