#1: 作者: iTalkBBCanada, 时间: 2015-4-20 14:34

iTalkBB招聘日

时 间	地 点
2015.4.25 10 am-2 pm	iTalkBB 八佰伴中心专门店
2015.4.26 10 am-2 pm	iTalkBB 丽晶广垱专门店
电 话	Email
604-600-0661	dlee@iTalkBB.com

请提前发送简历到指定邮箱或当天参与即垱面试；各职位接受全职或兼职申请，欢迎毕业生或新移民加入；

招聘职位如下：

Store Manager

•	Drive the sales of products and services by achieving or exceeding sales targets.
•	带领全店达成或超过每月销售目标
•	Previous telecommunication experience is definitely a plus point.
•	曾有过电讯经验者为优
•	Excellent verbal communication and management skills
•	流利的口语表达以及管理能力
•	Good command of Cantonese, Mandarin, and English
•	流利英语及普通话, 会广东话者为优

Sales Representative

•	Strong interpersonal, communication and listening skills
•	流利的沟通表达能力
•	Positive Professional Attitude and self-motivated
•	正向及专业的态度并能自我激励
•	Good command of Cantonese, Mandarin, and English
•	英文.普通话.广东话流利

Customer Support Specialist
Core Competencies:

•	Customer focus
•	Communication
•	Familiarity with product lines
•	Problem solving
•	Result focus
•	Accountability and Dependability
•	Team Work

Job Duties:

•	Provide high level customer services for complaints referred from local office/stores/Call Center
•	Track, manage and respond to T3 and other support request
•	Investigate and trouble shoot customer service issues
•	Ensure efficiency and customer satisfaction for onsite and local support
•	Perform customer satisfaction tracking on customer support request and compliant
•	Perform analysis to determine commonly occurring problems and recommend solutions
•	File local complaints, visit back and survey log sheets, reports and learning
•	Quality control and checking for local sales channel
•	Regular customers visit back/survey requested by marketing, project team or store
•	Recommend improvement actions, change of policies/procedures from customer complaints in order to escalate our customer experience
•	Closely communicate with customer services team at Call Center and local channel team to exchange customer service issues
•	Manage and handle daily operation for internet project in terms of order follow up, ticket handling, installation, customer enquirers, quality control, reporting and reconciliation.
•	Manager 2 subordinate staff to perform daily customer support duties

General Skills and Knowledge

•	3-5 customer service experience
•	Strong customer service, organizational and communication skills
•	Attention to details, proven analytical and problem-solving abilities
•	Ability to effectively prioritize and execute tasks in a fast-pace, high-pressure environment
•	Ownership of issues through resolution
•	Ability to present ideas and solutions in user-friendly language
•	Excellent oral and written communication skills. Must be fluent in English, Cantonese and Mandarin.

Logistic Assistant
Job Duties:

•	Process logistics requests from manager and ensure all necessary follow-up action is completed
•	Liaise with customer to schedule, coordinate and ensure receipt of goods
•	Trouble Tickets handling
•	Product batch exchange
•	Dealer and Store order
•	Pick up stores returned devices and recycle
•	Purolator returned devices recycle and record return reason
•	Customer walk in case
•	Product inventory count (Weekly, Monthly, Quarterly, Yearly)
•	Shipping supplies order and skid shipping scheduling
•	Accessories’ sorting, clean up and testing

General Skills and Knowledge

•	Holds a minimum of a college diploma or an undergraduate degree
•	Related experience preferred
•	Computer literate (MS Office and MS Outlook).
•	Knowledge of Telecommunication Industry
•	Good command of Mandarin, English and Cantonese
•	Positive Professional Attitude, self-motivated, and careful
•	G class drive license
•

Customer Support Assistant
Duties and Responsibilities

•	Acting as a single point of contact between internal departments and service provider, handling inquiries from all sales channel and disseminate most updated information to them about any changes from service provider
•	Acting as a single point of contact for the customer by providing ongoing account support, handling service inquiries, technical issues, billing issues and change management for assigned accounts.
•	Assign modem to each account and make records of shipping and inventory.
•	Track individual deliverables as well as provide feedbacks and quality control on projects.
•	Prepare monthly reconciliation report based on internal data and service provider’s data.
•	Prepare reports and access the result achieved based on project benefits.

Skills and Qualifications

•	Must fluent in English, Mandarins, and Cantonese
•	More than one year related experience
•	Positive attitude – important for difficult times incurred along the way throughout the process
•	Professional skills and knowledge in technical
•	Strong communication and verbal reasoning skills

Marketing Manager – Loyalty and Retention
Duties and Responsibilities

•	Formulate and implement marketing strategies to manage customer life cycle, revenue generation, contract renewal and retention.
•	Develop marketing programs to engage and retain existing customers.
•	Work closely with analytics team to ensure customer segmentation, response forecast and campaign measurement criteria.
•	Maximize the business opportunities in our customer database via various cross-sell and upsell programs.
•	Conduct market research and customer behaviors on products and provide recommendations; be an expert of customer insights and needs in the team.
•	Work with various supporting team and sale channels to plan and implement the launching of new initiatives.
•	Ensure flawless program execution and manage time, budget and process.

Skills and Qualifications:

•	A degree in Business, Marketing or related disciplines
•	5 years marketing or product management experience
•	A team player who is able to build strong relationships with all levels of the organization and deliver quality campaigns within given timelines and budget
•	Business-driven, independent, resourceful and have a keen eye for detail
•	Excellent interpersonal, verbal and written communication skills
•	Project management and analytical skills are mandatory
•	Proficient in written and spoken English, Mandarin and Cantonese

#2: 作者: iTalkBBCanada, 时间: 2015-4-21 07:15

要找工作的朋友们快来参加~~~

#3: 作者: iTalkBBCanada, 时间: 2015-4-23 07:38

找工作咯~高薪高福利！

#4: 作者: iTalkBBCanada, 时间: 2015-4-23 07:39

欢迎各大新移民、应届毕业生、留学生~

#5: 作者: iTalkBBCanada, 时间: 2015-4-23 07:40

机会多多，请勿错过~！ 週六週天丽晶广垱、八佰伴中心见！

#6: 作者: 金色太阳, 时间: 2015-4-23 08:26

夕阳行业，免费的视频通话话时代已经到来。