iTalkBB招聘日
| 時 間 |
地 點
|
| 2015.4.25 10 am-2 pm |
iTalkBB 八佰伴中心專門店
|
| 2015.4.26 10 am-2 pm |
iTalkBB 麗晶廣垱專門店
|
| 電 話 |
Email
|
| 604-600-0661 |
dlee@iTalkBB.com
|
請提前發送簡歷到指定郵箱或當天參與即垱面試；各職位接受全職或兼職申請，歡迎畢業生或新移民加入；
招聘職位如下：
Store Manager
| • |
Drive the sales of products and services by achieving or exceeding sales targets.
|
| • |
帶領全店達成或超過每月銷售目標
|
| • |
Previous telecommunication experience is definitely a plus point.
|
| • |
曾有過電訊經驗者為優
|
| • |
Excellent verbal communication and management skills
|
| • |
流利的口語表達以及管理能力
|
| • |
Good command of Cantonese, Mandarin, and English
|
| • |
流利英語及普通話, 會廣東話者為優
|
Sales Representative
| • |
Strong interpersonal, communication and listening skills
|
| • |
流利的溝通表達能力
|
| • |
Positive Professional Attitude and self-motivated
|
| • |
正向及專業的態度並能自我激勵
|
| • |
Good command of Cantonese, Mandarin, and English
|
| • |
英文.普通話.廣東話流利
|
Customer Support Specialist
Core Competencies:
| • |
Customer focus
|
| • |
Communication
|
| • |
Familiarity with product lines
|
| • |
Problem solving
|
| • |
Result focus
|
| • |
Accountability and Dependability
|
| • |
Team Work
|
Job Duties:
| • |
Provide high level customer services for complaints referred from local office/stores/Call Center
|
| • |
Track, manage and respond to T3 and other support request
|
| • |
Investigate and trouble shoot customer service issues
|
| • |
Ensure efficiency and customer satisfaction for onsite and local support
|
| • |
Perform customer satisfaction tracking on customer support request and compliant
|
| • |
Perform analysis to determine commonly occurring problems and recommend solutions
|
| • |
File local complaints, visit back and survey log sheets, reports and learning
|
| • |
Quality control and checking for local sales channel
|
| • |
Regular customers visit back/survey requested by marketing, project team or store
|
| • |
Recommend improvement actions, change of policies/procedures from customer complaints in order to escalate our customer experience
|
| • |
Closely communicate with customer services team at Call Center and local channel team to exchange customer service issues
|
| • |
Manage and handle daily operation for internet project in terms of order follow up, ticket handling, installation, customer enquirers, quality control, reporting and reconciliation.
|
| • |
Manager 2 subordinate staff to perform daily customer support duties
|
General Skills and Knowledge
| • |
3-5 customer service experience
|
| • |
Strong customer service, organizational and communication skills
|
| • |
Attention to details, proven analytical and problem-solving abilities
|
| • |
Ability to effectively prioritize and execute tasks in a fast-pace, high-pressure environment
|
| • |
Ownership of issues through resolution
|
| • |
Ability to present ideas and solutions in user-friendly language
|
| • |
Excellent oral and written communication skills. Must be fluent in English, Cantonese and Mandarin.
|
Logistic Assistant
Job Duties:
| • |
Process logistics requests from manager and ensure all necessary follow-up action is completed
|
| • |
Liaise with customer to schedule, coordinate and ensure receipt of goods
|
| • |
Trouble Tickets handling
|
| • |
Product batch exchange
|
| • |
Dealer and Store order
|
| • |
Pick up stores returned devices and recycle
|
| • |
Purolator returned devices recycle and record return reason
|
| • |
Customer walk in case
|
| • |
Product inventory count (Weekly, Monthly, Quarterly, Yearly)
|
| • |
Shipping supplies order and skid shipping scheduling
|
| • |
Accessories’ sorting, clean up and testing
|
General Skills and Knowledge
| • |
Holds a minimum of a college diploma or an undergraduate degree
|
| • |
Related experience preferred
|
| • |
Computer literate (MS Office and MS Outlook).
|
| • |
Knowledge of Telecommunication Industry
|
| • |
Good command of Mandarin, English and Cantonese
|
| • |
Positive Professional Attitude, self-motivated, and careful
|
| • |
G class drive license
|
| • |
|
Customer Support Assistant
Duties and Responsibilities
| • |
Acting as a single point of contact between internal departments and service provider, handling inquiries from all sales channel and disseminate most updated information to them about any changes from service provider
|
| • |
Acting as a single point of contact for the customer by providing ongoing account support, handling service inquiries, technical issues, billing issues and change management for assigned accounts.
|
| • |
Assign modem to each account and make records of shipping and inventory.
|
| • |
Track individual deliverables as well as provide feedbacks and quality control on projects.
|
| • |
Prepare monthly reconciliation report based on internal data and service provider’s data.
|
| • |
Prepare reports and access the result achieved based on project benefits.
|
Skills and Qualifications
| • |
Must fluent in English, Mandarins, and Cantonese
|
| • |
More than one year related experience
|
| • |
Positive attitude – important for difficult times incurred along the way throughout the process
|
| • |
Professional skills and knowledge in technical
|
| • |
Strong communication and verbal reasoning skills
|
Marketing Manager – Loyalty and Retention
Duties and Responsibilities
| • |
Formulate and implement marketing strategies to manage customer life cycle, revenue generation, contract renewal and retention.
|
| • |
Develop marketing programs to engage and retain existing customers.
|
| • |
Work closely with analytics team to ensure customer segmentation, response forecast and campaign measurement criteria.
|
| • |
Maximize the business opportunities in our customer database via various cross-sell and upsell programs.
|
| • |
Conduct market research and customer behaviors on products and provide recommendations; be an expert of customer insights and needs in the team.
|
| • |
Work with various supporting team and sale channels to plan and implement the launching of new initiatives.
|
| • |
Ensure flawless program execution and manage time, budget and process.
|
Skills and Qualifications:
| • |
A degree in Business, Marketing or related disciplines
|
| • |
5 years marketing or product management experience
|
| • |
A team player who is able to build strong relationships with all levels of the organization and deliver quality campaigns within given timelines and budget
|
| • |
Business-driven, independent, resourceful and have a keen eye for detail
|
| • |
Excellent interpersonal, verbal and written communication skills
|
| • |
Project management and analytical skills are mandatory
|
| • |
Proficient in written and spoken English, Mandarin and Cantonese |
請點擊圖片查看原圖
請點擊圖片查看原圖
機會多多，請勿錯過~！ 週六週天麗晶廣垱、八佰伴中心見！
樓主 / iTalkBBCanada
