Drive the sales of products and services by achieving or exceeding sales targets.
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带领全店达成或超过每月销售目标
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Previous telecommunication experience is definitely a plus point.
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曾有过电讯经验者为优
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Excellent verbal communication and management skills
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流利的口语表达以及管理能力
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Good command of Cantonese, Mandarin, and English
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流利英语及普通话, 会广东话者为优
Sales Representative
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Strong interpersonal, communication and listening skills
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流利的沟通表达能力
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Positive Professional Attitude and self-motivated
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正向及专业的态度并能自我激励
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Good command of Cantonese, Mandarin, and English
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英文.普通话.广东话流利
Customer Support Specialist
Core Competencies:
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Customer focus
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Communication
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Familiarity with product lines
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Problem solving
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Result focus
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Accountability and Dependability
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Team Work
Job Duties:
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Provide high level customer services for complaints referred from local office/stores/Call Center
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Track, manage and respond to T3 and other support request
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Investigate and trouble shoot customer service issues
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Ensure efficiency and customer satisfaction for onsite and local support
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Perform customer satisfaction tracking on customer support request and compliant
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Perform analysis to determine commonly occurring problems and recommend solutions
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File local complaints, visit back and survey log sheets, reports and learning
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Quality control and checking for local sales channel
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Regular customers visit back/survey requested by marketing, project team or store
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Recommend improvement actions, change of policies/procedures from customer complaints in order to escalate our customer experience
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Closely communicate with customer services team at Call Center and local channel team to exchange customer service issues
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Manage and handle daily operation for internet project in terms of order follow up, ticket handling, installation, customer enquirers, quality control, reporting and reconciliation.
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Manager 2 subordinate staff to perform daily customer support duties
General Skills and Knowledge
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3-5 customer service experience
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Strong customer service, organizational and communication skills
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Attention to details, proven analytical and problem-solving abilities
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Ability to effectively prioritize and execute tasks in a fast-pace, high-pressure environment
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Ownership of issues through resolution
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Ability to present ideas and solutions in user-friendly language
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Excellent oral and written communication skills. Must be fluent in English, Cantonese and Mandarin.
Logistic Assistant
Job Duties:
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Process logistics requests from manager and ensure all necessary follow-up action is completed
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Liaise with customer to schedule, coordinate and ensure receipt of goods
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Trouble Tickets handling
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Product batch exchange
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Dealer and Store order
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Pick up stores returned devices and recycle
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Purolator returned devices recycle and record return reason
Shipping supplies order and skid shipping scheduling
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Accessories’ sorting, clean up and testing
General Skills and Knowledge
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Holds a minimum of a college diploma or an undergraduate degree
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Related experience preferred
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Computer literate (MS Office and MS Outlook).
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Knowledge of Telecommunication Industry
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Good command of Mandarin, English and Cantonese
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Positive Professional Attitude, self-motivated, and careful
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G class drive license
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Customer Support Assistant
Duties and Responsibilities
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Acting as a single point of contact between internal departments and service provider, handling inquiries from all sales channel and disseminate most updated information to them about any changes from service provider
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Acting as a single point of contact for the customer by providing ongoing account support, handling service inquiries, technical issues, billing issues and change management for assigned accounts.
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Assign modem to each account and make records of shipping and inventory.
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Track individual deliverables as well as provide feedbacks and quality control on projects.
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Prepare monthly reconciliation report based on internal data and service provider’s data.
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Prepare reports and access the result achieved based on project benefits.
Skills and Qualifications
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Must fluent in English, Mandarins, and Cantonese
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More than one year related experience
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Positive attitude – important for difficult times incurred along the way throughout the process
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Professional skills and knowledge in technical
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Strong communication and verbal reasoning skills
Marketing Manager – Loyalty and Retention
Duties and Responsibilities
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Formulate and implement marketing strategies to manage customer life cycle, revenue generation, contract renewal and retention.
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Develop marketing programs to engage and retain existing customers.
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Work closely with analytics team to ensure customer segmentation, response forecast and campaign measurement criteria.
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Maximize the business opportunities in our customer database via various cross-sell and upsell programs.
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Conduct market research and customer behaviors on products and provide recommendations; be an expert of customer insights and needs in the team.
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Work with various supporting team and sale channels to plan and implement the launching of new initiatives.
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Ensure flawless program execution and manage time, budget and process.
Skills and Qualifications:
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A degree in Business, Marketing or related disciplines
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5 years marketing or product management experience
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A team player who is able to build strong relationships with all levels of the organization and deliver quality campaigns within given timelines and budget
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Business-driven, independent, resourceful and have a keen eye for detail
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Excellent interpersonal, verbal and written communication skills
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Project management and analytical skills are mandatory
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Proficient in written and spoken English, Mandarin and Cantonese
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